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    Frequently asked questions

    Do you use GPT and other AI tools?

    Absolutely NOT. We value human expertise above all. Any attempt by our experts to use AI tools will result in immediate termination.

    What if the quality doesn't meet my expectations?

    In that case, you can submit your order for a free revision, and your expert will make all the necessary changes.

    How do I choose an expert?

    Leave it to our advanced algorithm. It will match you with the best expert based on your requirements and their expertise.

    Can I talk to the expert that was assigned to my order?

    Definitely! Inside your personal cabinet, you have access to the messages section under your order. From there, you can communicate directly with either a support agent or the expert assigned to your order.

    Why should I pay in advance?

    We operate on a pre-pay model; your upfront payment serves as a deposit and remains in your balance until the task is completed. Your expert is compensated only after you have reviewed and approved the completed order.

    How do I know when my order is completed?

    You will receive an email notification and a phone notification (if a phone number was provided) when your order is completed. You can then review and download it in doc/docs/ppt/pptx/csv or any other format specified in the order requirements.